• Support  

    Self-Service Guides 

    FAQs

     

    Live Support 

    If you are a supplier to Embraer or an Embraer buyer, are located in Brazil and require Support:

    Please contact Embraer Tier I.  If Embraer Tier I is unable to resolve the issue, Embraer Tier will escalate your issue to their next level of support.  If Embraer Tier II is unable to resolve the issue, Embraer Tier II will escalate an online case to Exostar.  Failure to follow this process WILL result in a delay of handling your issue.      

    If you are a supplier to Embraer or an Embraer buyer, are located outside of Brazil (English speaking) and require Support: 

    Our dynamic Tier I Support Team is looking forward to provide you with an exceptional experience.  Please feel free to open an online support case.  Please note that web cases can be entered anytime (24x7x365) but are handled during standard business hours.   

    +1-703-793-7800
    (If you are located in the United States)
    +44 203-3007093
    (If you are located outside of the United Kingdom)

    Our Tier I Support Center is available Monday–Friday from 3:00 AM-9:00 PM EST. If our Tier I Team is unable to resolve your issue, your issue will be escalated to the next level of support.  Failure to follow this process WILL result in a delay of handling your issue.   

    Please note that they will not be able to subscribe your company or you to Embraer-SCP.