• One Time Password (OTP)

  • OTP Hardware Token Renewal Policy

    Your OTP token subscription is valid for one year from the date of purchase. If your token was purchased prior to 2013, your 2013 renewal will extend your subscription for a period of 14 months (standard 12 months + two additional months). For all other purchases made on or after January 1, 2013, the renewal period will be for a duration of 12 months. Renewal of OTP subscription costs $80.

    Please follow the following steps to renew your OTP token:

    1. Login to MAG using your credentials
    2. From the main page, click on Billing and Support
    3. Click on OTP HW Renewals tab at the top of the page
    4. You will receive a list of all users and their OTP hardware token information with renewal date
    5. Select the users you wish to renew tokens for and follow the prompts to complete the transaction

    If you have any questions, please contact Exostar Customer Support.