Exostar features Phone One-Time Password (OTP) credentialing technology, providing users access to an application using two-factor authentication (2FA). Using an OTP credential along with your Email Address or User ID + Password mitigates security risks by providing a stronger assurance level and better identity protections than conventional username/password technologies that are vulnerable to theft.
Step 1. Purchase
Please note, you can purchase a Phone-Based One Time Password (OTP) – With Proofing – US – 1 Year, as well as a Phone-Based One Time Password (OTP) – Without Proofing – US – 1 Year.
2. From the Partner drop down menu, select All Credentials and Subscriptions or the desired Partner.
3. Select the radio button for the desired Phone OTP product. Click Next.
4. Review and complete any missing information in the Primary Information and Billing Address sections. Click Next.
5. Select your Payment Method and input payment details. Click Submit to complete your purchase.
NOTE: If you select the Invoice option, Exostar must receive full payment before you receive your license key to activate your credential.
6. On the purchase confirmation screen, you are provided the option to activate your license key directly from the web store. Otherwise, you can activate via your MAG account using the license key provided in the confirmation email.
Step 2. Activate
Once you successfully complete your purchase, you can activate your credential directly from the web store or through your MAG account.
2. In the My 2FA Credentials section on the dashboard, under the “Have a License key?” click the Enter it here link.
3. Input the License Key in the field provided. Then click Submit.
If you require Proofing, continue to Step 3. Complete Proofing below. You are prompted to complete the proofing process in MAG once you activate your credential.
If you do not require Proofing, skip to Step 5. Register to complete the Phone OTP setup process.
Step 3. Complete Proofing
Once you activate your license key, you are prompted to select your proofing method:
- Self-Service Mobile Proofing: If you are located in the United States, you can complete the self-service proofing process using your smartphone’s camera by providing your Social Security Number (SSN), driver’s license or passport.
- Live Video Proofing: Users located outside of United States must schedule a live proofing session. US-based users may select live video proofing if they are unable to complete the Experian proofing. Please review the Identity Proofing Resource page for additional information prior to your proofing appointment.
NOTE: Experian Self-service proofing is only available in the US. You will need a passport or a driver’s license to complete the process successfully.
2. On the Select identity proofing method screen, click the PROCEED WITH MOBILE PHONE button.
3. Confirm your Full Name. Click Next.
4. Review the proofing instructions. Click the START PROOFING button.
5. Review the Self-Service Proofing Terms and Conditions. Click the AGREE AND CONTINUE button.
6. Complete all required fields, including all nine digits of your Social Security Number, to verify your identity. Click Next.
NOTE: If your name is listed incorrectly, click the MY NAME IS INCORRECT button.
7. Enter your Mobile Number. Click Next.
NOTE: If further evidence is needed, you are prompted to answer Knowledge-Based Authentication (KBA) Questions. Once you complete the questions, click Next.
8. You receive a proofing link on your mobile phone. Open the link.
9. Click the Let’s get started button.
10. Capture a photo of the back and front sides of your ID. This is required.
11. Capture a photo of yourself. This is required.
NOTE: A confirmation page displays.
12. Once you successfully complete your instant proofing on your mobile phone, return to the proofing application.
13. Click on the ID PROOFING COMPLETED button in the proofing application.
IMPORTANT: Once you successfully complete your proofing, you must register your credential. Please see the steps outlined in the Step 5. Register Credential section below.
2. Select Verify my identity by meeting with an agent later as the Proofing Service.
3. Click Schedule an Appointment. Review the information. Click Continue.
4. Select an appointment date and time from the calendar. Click Continue.
5. Enter required fields. Click Confirm.
NOTE: You will receive a confirmation email. Shortly before your proofing interview, you receive a WebEx invite via email. On your scheduled appointment date, an Exostar Proofing Agent will contact you.
6. Launch WebEx via the link provided in the email. Select your webcam for video, but do not connect to the audio.
NOTE: There is limited time to complete troubleshooting during your appointment. Failure to appear for your scheduled appointment will require you to reschedule via your MAG account.
7. You must present approved identity documents and answer a series of yes or no questions to an Exostar Proofing Agent.
After a successful proofing, the agent provides an activation code, which is required to complete the credentialing process. Once your proofing is complete, the code cannot be retrieved by anyone, including Exostar Customer Support. The activation code expires 30 days from the issue date. If your activation code is lost or expired, it may result in additional cost to you or your company to repeat the identity verification process. If you fail the webcam proofing, the proofing agent provides further instructions.
Step 4. Activate Proofing Code
Please note, this section is only applicable to user who complete the Live Video Proofing process. Once you successfully complete your proofing appointment, you must activate your proofing code. IMPORTANT! his code comes from the Trusted Agent who completed your proofing.
2. Enter the activation code provided to you by the Proofing Agent. Click Continue.
3. Click Activate to complete the credential activation.
Step 5. Register
Once you successfully complete your proofing, if necessary, the next step is to register a phone number and bind it to your MAG account. You can register up to three phone numbers to your OTP. It is highly recommended you register at least two phone numbers. In instances where you no longer have access to one phone number, you can login with the other and update the numbers associated with your subscription. For the protection of your account, the phone numbers can be updated only after you login with your phone OTP.
2. Enter your Phone Number (do not include parenthesis, dashes, etc). Then enter your number again to confirm.
3. Select the method to receive your verification code, choose either Send Text or Send Voice.
4. Enter the code you received on your phone into the Verification field provided on the screen. Select Next.
A confirmation screen will display, and you can now access the desired applications.
Add Proofing Upgrade
If you already have a Phone-Based OTP, but you have not previously completed the Identity Proofing process, you must perform a proofing upgrade.
2. Go to the My Account tab and click the Manage OTP sub-tab.
3. Review the requirements for participating in the Proofing Upgrade process at the bottom of the page.
4. Select the checkbox indicating you understand, and click Upgrade.
NOTE: Please see the proofing steps detailed in the Activate OTP Hardware Token section of the OTP User Guide from the OTP Training Resources page.
5. Confirm your identity information and select your country. Click Next.
6. In order to complete the upgrade, you are required to participate in the identity verification process. Follow the prompts on the screens presented, outlined in the Proofing section above.