Reapply for certificates for any of the following reasons:
– Your certificates have been revoked.
– Your certificates expired (you must complete a new purchase in this case).
– You want to upgrade the certificate assurance level, in which case, a new purchase must be made.
– Your Organization Administrator instructed you to reapply for FIS certificates.
Reapply for Certificates
There are three ways to reapply for your certificates:
1. Yourself: Login to your Identity and Access Management Platform (MAG) account using your user ID and password, and follow the steps provided below.
2. Organization Administrator: Your Organization Administrator can reapply for certificates on your behalf.
3. Exostar Customer Support: If you are unable to request certificates yourself, or the Organization Administrator is unable to request them on your behalf, contact Exostar Customer Support.
To reapply:
- Go to the My Account tab, Manage Certificates sub-tab, and the Reapply sub-tab.
- Click the Reapply button and follow on-screen prompts.
- If you received a sponsor code, enter it and click Next. (NOTE: The sponsor code is not a required field.)
Following submission of the request, the following activities take place:
- Your company’s FIS Administrator approves your request.
- Exostar receives the approval from your FIS Administrator and completes the approval process.
Once the approval process is complete, you receive an email with a passcode to download the new certificates. The download process for reapplied certificates is same as downloading a new certificate.