The Exostar Billing and Support Center is used to complete a variety of tasks including paying invoices, purchasing renewals, viewing SCP transactions, managing license keys, open support cases, and more.
You can access Billing & Support at the bottom of your MAG Dashboard.
Billing & Support Center Roles
| Role | Description |
|---|---|
| Organization Contact: | Users with the MAG Organization Administrator or Billing & Support Billing Contact role can pay all invoices issued at the organization level (this includes SCP invoices) and renewals for any user associated with their organization. |
| Customer: | Users who do not have the Organization Administrator role or the Billing & Support Billing Contact role can pay invoices they created. Additionally, they can purchase renewals for any user associated with their organization. |
Manage License Keys
Exostar issues License Keys when users complete full payment for the purchase of their OTP products. License Keys are sent to the purchaser and are required for the activation of the product.
| License Key & Subscription Usage Detail | – License Key column can only be viewed by purchaser. – Provides a detailed view of purchased or activated license keys. |
| License Key & Subscription Summary | – License Key column can only be viewed by purchaser. – Provides a summary view of purchased license keys. |
Pay Exostar Invoice
To Pay an Exostar Invoice:
*To pay Exostar invoices, you must have the role of Organization Administrator or Billing Contact.*
1. Log into your MAG account. On your Dashboard scroll down and select Billing and Support.
2. Access Exostar’s Billing and Support Center by selecting External: Organization Contact.
NOTE: If you are an MAG Organization Administrator and do not have this role, please contact Exostar Customer Support.
3. Under the Billing section, click Make a Payment. Payment details display.
4. The Payment page will display. In the section Enter Payment Amount or Select Invoices to Pay, complete the required information (marked with asterisk*).
5. Next scroll down and Enter Credit Card Information details. Verify the card information is correct before clicking submit.
6. Click Submit to complete your payment.
NOTE: You can select “Submit & Print” to print a copy of your payment details. Or click “Submit & Email” to have an email sent with your payment details.
1. Log into your MAG account. On your Dashboard scroll down and select Billing and Support.
2. Access Exostar’s Billing and Support Center by selecting External: Organization Contact.
NOTE: If you are an MAG Organization Administrator and do not have this role, please contact Exostar Customer Support.
3. Under the Billing section, click Make a Payment. Payment details display.
4. The Payment page will display. In the section Enter Payment Amount or Select Invoices to Pay, complete the required information (marked with asterisk*).
5. Next scroll down and Enter Credit Card Information details. Verify the card information is correct before clicking submit.
6. Click Submit to complete your payment.
NOTE: You can select “Submit & Print” to print a copy of your payment details. Or click “Submit & Email” to have an email sent with your payment details.
Payment Methods
Pay via Credit Card:
Exostar recommends that you pay by Credit Card to ensure that there is sufficient time to schedule the proofing appointment. If you choose to pay by credit card, select the Credit Card option and input the credit card information to complete your transaction. Upon completion, you will receive an order confirmation and receipt via email. Exostar accepts American Express, MasterCard and Visa.
Pay via Check:
If you choose to pay by a check, wire transfer, or purchase order; select the Invoice Option when completing a purchase. Upon completion, you receive an order confirmation and invoice via email. Exostar requires full payment for invoices before products or services are rendered.
Mail Check Payments to:
Exostar LLC
PO Box 22712
New York, NY 10087-2712
For Overnight Check/Courier Payments (ONLY FedEx, UPS, etc):
Exostar LLC ATTN BOX # 22712
4 Chase Metrotech Center
7th Floor East
Brooklyn, NY 11245
Mail Check Payments to:
Exostar LLC
PO Box 22712
New York, NY 10087-2712
For Overnight Check/Courier Payments (ONLY FedEx, UPS, etc):
Exostar LLC ATTN BOX # 22712
4 Chase Metrotech Center
7th Floor East
Brooklyn, NY 11245
Pay via Purchase Order:
If you choose to pay by a check, wire transfer, or purchase order; select the Invoice Option when completing a purchase. To submit a signed Purchase Order (PO) against an invoice please open a case with Exostar Customer Support.
Pay via Wire Transfer:
If you choose to pay by a check, wire transfer, or purchase order; select the Invoice Option when completing a purchase.
Wire Transfer
Bank Name: JPMorgan Chase Bank, N.A. – New York
Routing Number: 0211000021
Account Number: 688201386
Swift Code: CHASU33
Company Name: Exostar LLC
Account Currency: USD
ACH Payments
Account Name: EXOSTAR LLC Exostar Operating
Account Number: 688201386
Bank Routing Number: 044000037
Wire Transfer
Bank Name: JPMorgan Chase Bank, N.A. – New York
Routing Number: 0211000021
Account Number: 688201386
Swift Code: CHASU33
Company Name: Exostar LLC
Account Currency: USD
ACH Payments
Account Name: EXOSTAR LLC Exostar Operating
Account Number: 688201386
Bank Routing Number: 044000037
Pay via Instant Pay:
If you do not have an Exostar account but know the Exostar invoice number and amount due, please use the Invoice Instant Pay feature on this page: Instant Pay.
Renewals
You can Renew OTP products and eTools renewals for yourself and users within your organization. If renewing eTools, your organization must maintain two active subscriptions to complete renewals. It may take up to 24 hours for renewals to process.
To Complete the Renewal Process:
From your MAG Dashboard, scroll to the Billing & Support section (bottom, left) and click View.
1. At the top of the page, click Subscription Renewals.
2. Select the product from the drop-down menu. From the Available Renewals tab, a list of users display. Please verify the renewal date before proceeding.
3. Select Users to Renew. You can renew individually, in groups, or renew all users. Click the user’s name or renew all by clicking Select All.
4. Click Add to Cart. The list of users will display in your cart.
5. Click Proceed to Checkout. Select Payment Type.
6. Review your order. You must agree to the disclaimer before order submission.
7. Click Submit Order.
NOTE: If using a credit card to pay for renewals, renewal dates are updated within 24 hours. If selecting the invoice option, payment must be received and processed before the subscription renewal is updated. The renewal period for OTP and eTools subscriptions is 12 months. OTP and eTools subscriptions are valid for one year from the date of purchase (not date of activation). If renewing an OTP Hardware Token, you will not receive a new token.
1. At the top of the page, click Subscription Renewals.
2. Select the product from the drop-down menu. From the Available Renewals tab, a list of users display. Please verify the renewal date before proceeding.
3. Select Users to Renew. You can renew individually, in groups, or renew all users. Click the user’s name or renew all by clicking Select All.
4. Click Add to Cart. The list of users will display in your cart.
5. Click Proceed to Checkout. Select Payment Type.
6. Review your order. You must agree to the disclaimer before order submission.
7. Click Submit Order.
NOTE: If using a credit card to pay for renewals, renewal dates are updated within 24 hours. If selecting the invoice option, payment must be received and processed before the subscription renewal is updated. The renewal period for OTP and eTools subscriptions is 12 months. OTP and eTools subscriptions are valid for one year from the date of purchase (not date of activation). If renewing an OTP Hardware Token, you will not receive a new token.
View SCP Transactions
To View SCP Transactions:
Transaction Count Search displays a list view all of your organization’s SCP transactions. The list provides count totals for each transaction by document type. You must have Organization or Billing Contact role to view.
Open Support Ticket
You can create a new Customer Support ticket from the Billing & Support home page, follow the steps below to submit a new ticket.
To Submit a Customer Support Ticket:
1. Under the Support section, click Contact Support. You will be redirected to the Case page.
2. In the Case Information section, select your Buyer/Partner from the List. (You can filter the List by selecting the name options “A-G”, “G-S”, “S-Z” to find your partner).
NOTE: If you do not know your buyer/partner’s name, you can select the list G-S and find “N/A” for not applicable.
3. Next select the Product name from the List. (NOTE: If you do not know which product, you can select “N/A” from the list).
4. Then select from the Issue drop-down list. The Issue List populates depending on the product or N/A option you selected. Select the issue that best fits your needs.
5. Under System Information, select the Operating System you are using (if you do not know, simply select “I don’t know” from the drop-down list).
6. Then select the web Browser you are using (if you do not know, simply select “I don’t know” from the list).
7. In the Message to Support Team section, fill out the Subject and Message to Support fields. NOTE: Please be as detailed as possible in your message however do not include any secure or confidential information (i.e. passwords, secure credentials).
8. If applicable, Attach Files or Screenshots, to upload a file click Attach File. To browse for the file, select Choose File and click Open once you have located the file.
9. Click Save to save and upload your attachment. Click Submit to create a new support ticket.
10. You will receive an email confirmation with your case number and a customer support representative will reach out to you.
2. In the Case Information section, select your Buyer/Partner from the List. (You can filter the List by selecting the name options “A-G”, “G-S”, “S-Z” to find your partner).
NOTE: If you do not know your buyer/partner’s name, you can select the list G-S and find “N/A” for not applicable.
3. Next select the Product name from the List. (NOTE: If you do not know which product, you can select “N/A” from the list).
4. Then select from the Issue drop-down list. The Issue List populates depending on the product or N/A option you selected. Select the issue that best fits your needs.
5. Under System Information, select the Operating System you are using (if you do not know, simply select “I don’t know” from the drop-down list).
6. Then select the web Browser you are using (if you do not know, simply select “I don’t know” from the list).
7. In the Message to Support Team section, fill out the Subject and Message to Support fields. NOTE: Please be as detailed as possible in your message however do not include any secure or confidential information (i.e. passwords, secure credentials).
8. If applicable, Attach Files or Screenshots, to upload a file click Attach File. To browse for the file, select Choose File and click Open once you have located the file.
9. Click Save to save and upload your attachment. Click Submit to create a new support ticket.
10. You will receive an email confirmation with your case number and a customer support representative will reach out to you.