MAG Org Admin Terms & Conditions

Please be informed that beginning June 20, 2025, Exostar will begin enforcing acceptance of the Exostar Terms and Conditions within the Managed Access Gateway (MAG) platform. To maintain compliance, organizations must accept the Terms and Conditions at least once every 5 years. Starting June 20, MAG will begin enabling this requirement for organizations in daily phases through June 30. Once your organization is enabled:
– An Organization Admin must accept the Terms and Conditions immediately once your organization is enabled.
– If the Terms are not accepted within that window, all users in your organization will be blocked from accessing MAG until the requirement is fulfilled.
– This enforcement supports broader compliance obligations and will apply to all organizations by June 30, 2025.

For more information, please view MAG Service Agreement on Exostar’s Terms and Conditions page.

If your MAG organization is missing an Org Admin, please contact Exostar Customer Support to get an Admin installed. Please indicate in the subject field “No Active Org Admin for Renewal” when you reach out. If you need to change or add a new Org Admin, an Exostar Customer Support agent will assist you.

To verify you have a current MAG Org Admin, go to “My Account” then click “View Organization Details”, if you have an Org Admin you will see them listed here.

Org Admin T&Cs (5 Years)

Starting June 20, MAG will begin enabling this requirement for organizations in daily phases through June 30. Organization Administrators will be required to accept Exostar’s Terms and Conditions once every 5 years. When the Organization Administrator logs into MAG, they will be required to accept the Terms and Conditions immediately once your organization has been enabled. If the Org Admin does not accept the Terms and Conditions immediately, your organization and users will not be able to access MAG or other applications.

1. Organization Admin logs into MAG.
2. The Terms and Conditions will display. The Org Admin must accept the following: MAG Service Agreement, General Terms & Conditions, Privacy Policy, and MAG Terms of Access.
3. Read each document, then click Agree and Continue.
4. After the Org Admin accepts the T&Cs, you will be redirected back to the MAG Dashboard. Or if the authentication was initiated by the Service Provider application, you will be redirected back to the SP application.

First Time Login

1. For the first-time login, Org Admin accepts the invitation from Adoption Admin or creates a new Organization via Self-Registration.
2. The Org Admin sets up their MAG account by creating a new password, setting up security questions, and completes account activation.
3. Next click Continue, the Terms and Conditions will display. Read through and accept the Terms & Conditions, MAG Service Agreement, Privacy Policy, and MAG Terms of Access. NOTE: If you do not accept the Terms & Conditions at this time, you will be prompted to complete the T&Cs agreements on your next login.

T&Cs Not Accepted by Org Admin

If a user tries to login and the Terms and Conditions have not been accepted by the Org Admin:

1. The User tries to login to their MAG Account.
2. The User will receive an error message that the Org Admin must accept the T&Cs before the user can access their MAG account.

Frequently Asked Questions