Identity Proofing is the process used by Exostar to verify the legitimacy of users’ digital identities. Based on the credential requirement for your application(s), you may need a credential with or without Identity Proofing. If your partner requires identity proofing, you will undergo one of the three identity proofing methods offered by Exostar:
– Users located internationally must schedule a Live Video Proofing session.
– Users located in the United States have a choice to complete Experian Instant Proofing (we recommend this option), mobile phone verification, or to get proofed by scheduling a Live Video Proofing session with Exostar’s proofing agent
Experian Instant Proofing
Experian Instant Proofing is a credit bureau proofing process, which requires users to verify their identity by answering credit bureau-based questions. This option is available only to users located in the US. There are three possible outcomes for the Experian proofing:
1. If you answer questions correctly, you will be directed to activate your OTP credential.
2. If you answer some questions incorrectly, but the credit bureau is able to locate you, you will receive the activation code in 3 to 8 business days via postal mail. Use this code to activate your OTP credential.
3. If you answer questions incorrectly, you will be prompted to schedule a live video proofing session.
2. Navigate to the OTP sub-tab, and click Register.
3. On the new screen, confirm your profile. Make sure that the name on the account matches the legal name displayed on the passport or other legal identifying documentation. Select the country where you live. If you live in the United States but do not have a social security number, select your country of citizenship. Click Next.
4. After you have confirmed your profile, verify your identity in the next screen. Please ensure that all required fields are completed accurately. Click I Agree to continue.
5. You will be presented with the list of questions regarding your financial and residential history. Your responses to these questions will be used to verify your identity, so please answer carefully and accurately.
6. Once you complete all questions, click Next to continue.
NOTE: If you answered some questions incorrectly, but the credit bureau was able to locate you with your personal information, you will receive an activation code in 3 to 8 business days via postal mail.
7. Use this activation code to activate your credential.
NOTE: If the credit bureau was unable to verify your identity, the system will redirect you to schedule the Live Video Proofing appointment (see Live Video Proofing for next steps).
Mobile Phone Verification
The user photographs a government-issued identity document and takes a selfie on their mobile phone, using a link sent to them by Experian. The images are validated automatically. The route takes about 10 to 15 minutes and is started on the computer, continued on the phone, and finished on the computer. Like the credit questionnaire, it is available to US residents only.
2. Confirm the name held on the account. Select NEXT.
3. The Identity Proofing welcome page lists what the user needs and sets out the two stages — the capture on their phone, and checking the status on their computer. Select START PROOFING.
4. Supply the mobile number that will receive the verification link when prompted. Leave the page open — the status of the submission can be checked there at any time.
5. Continuing on the mobile phone, open the SMS from Experian and follow the link.
6. On Verify your identity, read the consent text covering how the selfie and document images are used. Select Let’s get started.
7. On Select a document, choose US / Canada DL and ID, International ID Cards, or Passport Booklet.
8. On Snap a photo of your ID, follow the quick tips — natural light, a plain dark surface, the whole document in view. Select Capture ID photo.
9. Review the captured image. Select Capture back of ID to continue, or Retake photo.
10. Capture the back of the document. Select Looks good. Continue, or Retake photo.
11. Take the selfie. Select Looks good. Continue.
12. The images upload. The user must stay on the screen while this completes — closing, refreshing or switching apps interrupts it.
NOTE: The final screen confirms the images have been submitted and asks the user to return to the website and acknowledge that they have completed the process.
13. Return to the browser on the computer, where the page was left open. Acknowledge that the process is complete.
Once the submission is approved, the credential cards become available and a credential can be activated.
Live Video Proofing
During the Live Video Proofing session, you will be asked to present a valid government-issued photo identification to prove your identity to Exostar’s proofing agent. This can be done via webcam or camera on your smartphone. Please note that there is little time during the proofing session to troubleshoot any technical issues. Review the OTP Identity Proofing Resource to prepare for your proofing session. Have all necessary items handy (the approved photo ID and a working webcam or smartphone) or download the Microsoft Teams app. Follow the steps below to schedule your live video proofing appointment.
2. To schedule your proofing appointment, select an available date and time. Click Continue.
3. Enter your contact information. Click Confirm.
4. You have successfully scheduled your appointment. The appointment confirmation page will display, and you will also receive an appointment confirmation email.
5. An Exostar proofing agent will contact you on your scheduled appointment date. The proofing appointment can take up to 30 minutes. During your proofing appointment, you will be required to answer a series of “yes” or “no” questions, and provide acceptable, unexpired identification via a webcam to the proofer.
Visit the Live Video Proofing Resource page for more information. Once you successfully complete proofing, the proofing agent will provide you with the activation code. Use this code to activate your credential.