New Supplier User Guides
| Guide | Guide Description |
|---|---|
| TPM Registration Request Quick Reference Guide | This guide provides the step-by-step instructions for accepting the invitation to access the Lockheed Martin Procure to Pay (LMP2P) portal by completing the organization registration process. Useful for both existing and new Exostar MAG Platform suppliers. |
| TPM Registration Checklist | This guide provides the checklist of information required to complete registration in TPM. |
Existing/Expired Supplier User Guides
| Guide | Guide Description |
|---|---|
| TPM Profile Recertification and Update Guide | This guide provides detailed instructions (with screenshots) for re-certifying and updating the organization’s profile in TPM. |
| TPM Profile Recertification Guide | This guide is a shortened version of the guide above (TPM Profile and Recertification and Update Guide). It covers the steps for completing vendor profile re-certification in TPM. |
| OBM Guidance for TPM Users | This guide provides instructions for updating the organization’s Cyber Security posture within TPM and Onboarding Module (OBM). |
Additional Guides
| Guide | Guide Description |
|---|---|
| Payment Remittance | This guide provides instructions for both vendor and internal Lockheed Martin (LM) end users with instructions on completing the TPM Payments / Remittance page. |
| TPM Contacts | This guide provides instructions on defining the various contact persons associated with your company. |
| Value Added Tax (VAT) Help Guide | This guide provides instructions on completing the Value Added Tax (VAT) field that displays on the TPM Foreign (Non-U.S.) / Domestic (U.S.) Owned page. |
Buyer User Guides
| Guide | Guide Description |
|---|---|
| TPM LM Buyer Help | This guide provides buyers with the step-by-step instructions for navigating TPM, searching for organizations, requesting new organizations, and performing other related tasks. |
TPM FAQs
What do I need to do in order to access MAG applications?
Due to the increase in frequency and sophistication of cyber attacks against the aerospace and defense industry, Lockheed Martin requires enhanced authentication used to verify the identity of suppliers and address cyber security risks associated with the Lockheed Martin supply chain. MFA or 2FA types of authentication allow users to gain access to Lockheed Martin applications using a credential such as One-Time Password (OTP) or FIS Medium Level of Assurance Hardware Digital Certificates. OTP products and FIS Digital Certificates are purchased from Exostar. If you are doing business with multiple partner organizations and have a registered credential, you may not need to purchase additional credentials. The credential type depends on what the partner organization is set for their application to accept. For more information, click here.
How do I navigate through my organization’s TPM profile?
The Organization profile is divided into three sections:
1. Page list (left hand navigation)
2. Actions (below the page list-left hand navigation)
3. Information View (rest of the screen)
Navigation: Here are a few tips on how to navigate the site:
Go to a page: To go to a specIfic page, click the name of the page from the page list.
Page navigation: The Next and Previous buttons are at the top and bottom of the page. Click on these to automatically save and navigate between pages. The Next and Previous buttons take you to the page in the order they are listed in the page list on the left hand navigation.
Save: To save the contents of the page, scroll to the bottom and click Save.
Cancel: The Cancel button at the bottom of the page allows you to clear all changes you make to the page and takes you to the Organization Summary page.
Page List: Each page has a designated name based on the type of information. When all the required information is complete for a page, you will see a green check mark in front of the page name. If all required information is not filled-in for a page, then you will see a red cross-mark to denote that more information is required. Click on the page name to directly go to the page and make the updates.
Actions: The following actions available:
– Change D&B number (Search)
– Reject Invitation
– Save & Resume Later
– Accept Invitation: This action appears ONLY AFTER you go through all pages and complete the required information.
Error Messages: Error messages will be presented in red at the top of the page when:
– No information is provided for the required fields
– Incomplete information is provided
– Invalid information is provided
– Review the information and follow the directions to successfully save the page.
IMPORTANT! All fields marked with red asterisk are required. You will receive an error message if a field marked with a red asterisk is left empty. Each page has page-specific information at the top of the page. Please read the instructions carefully before completing the form.
1. Page list (left hand navigation)
2. Actions (below the page list-left hand navigation)
3. Information View (rest of the screen)
Navigation: Here are a few tips on how to navigate the site:
Go to a page: To go to a specIfic page, click the name of the page from the page list.
Page navigation: The Next and Previous buttons are at the top and bottom of the page. Click on these to automatically save and navigate between pages. The Next and Previous buttons take you to the page in the order they are listed in the page list on the left hand navigation.
Save: To save the contents of the page, scroll to the bottom and click Save.
Cancel: The Cancel button at the bottom of the page allows you to clear all changes you make to the page and takes you to the Organization Summary page.
Page List: Each page has a designated name based on the type of information. When all the required information is complete for a page, you will see a green check mark in front of the page name. If all required information is not filled-in for a page, then you will see a red cross-mark to denote that more information is required. Click on the page name to directly go to the page and make the updates.
Actions: The following actions available:
– Change D&B number (Search)
– Reject Invitation
– Save & Resume Later
– Accept Invitation: This action appears ONLY AFTER you go through all pages and complete the required information.
Error Messages: Error messages will be presented in red at the top of the page when:
– No information is provided for the required fields
– Incomplete information is provided
– Invalid information is provided
– Review the information and follow the directions to successfully save the page.
IMPORTANT! All fields marked with red asterisk are required. You will receive an error message if a field marked with a red asterisk is left empty. Each page has page-specific information at the top of the page. Please read the instructions carefully before completing the form.
Do I need a credential to update my TPM profile?
An Exostar Phone OTP or Mobile ID credential is required. Your profile cannot be updated using username and password.
How do I select self-certification statuses?
Small Business Administration has provided definitions at https://www.sba.gov/. For additional support contact SBA at: https://www.sba.gov/about-sba/what-we-do/contact-sba.
IMPORTANT! You are required to either select YES or NO for each of the self-certification fields.
IMPORTANT! You are required to either select YES or NO for each of the self-certification fields.
I do not understand what information is needed for the Contacts page. What do I do?
Refer to the Contacts Reference Guide for detailed information.
Why am I not able to edit information in fields that have the D&B icon?
Exostar receives all the data for the fields marked with D&B from Dun & Bradstreet and hence cannot be edited by either Exostar, Lockheed Martin or the user. If you find any errors in the data, contact D&B directly via phone at 1-800-234-DUNS(3867) or web: www.DNB.com.
What does it mean to check the RMA (Return Merchandise Authorization) flag?
By checking the RMA flag, you allow the recipient of your product(s) to return good for repair, replacement or in order to receive credit.
What is NAICS?
NAICS is a commodity coding system used to classify the type of product or service you provide. For more information, refer to the NAICS web site.
You are required to enter at least one commodity information on the Business Information page. Please use the NAICS web site to identify the NAICS code and official US NAICS Title (even if your company doesn’t utilize the NAICS coding system). NAICS Code must be exactly 6 numeric characters. Also ensure that the NAICS Primary Code checkbox is checked for one NAICS Code.
You are required to enter at least one commodity information on the Business Information page. Please use the NAICS web site to identify the NAICS code and official US NAICS Title (even if your company doesn’t utilize the NAICS coding system). NAICS Code must be exactly 6 numeric characters. Also ensure that the NAICS Primary Code checkbox is checked for one NAICS Code.
What are the types of TPM recertifications?
There are three types of TPM recertifications:
1. Annual Recertification: This type requires US vendors to complete executive compensation and socio-economic self certifications every year.
2. 3-Year Vendor Profile Recertification: This type requires that a vendor profile recertification be completed every three years to maintain account activity.
3. 3-Year Anti-Corruption Recertification: This type requires that a survey be completed every three years by users with Non-U.S. Entity/Person profiles.
Please see the Recertification for additional information.
1. Annual Recertification: This type requires US vendors to complete executive compensation and socio-economic self certifications every year.
2. 3-Year Vendor Profile Recertification: This type requires that a vendor profile recertification be completed every three years to maintain account activity.
3. 3-Year Anti-Corruption Recertification: This type requires that a survey be completed every three years by users with Non-U.S. Entity/Person profiles.
Please see the Recertification for additional information.
The Organization Administrator who handled our company account is no longer with our company. How do we update our users on the account?
If you do not have a MAG account and need to update the Organization Administrator, please contact Exostar Customer Support first. If you do have a MAG account:
1. Login to MAG at https://portal.exostar.com.
2. Go to the My Account tab. Click the View Organization Details link.
3. Check the Organization Administrators section of this page to view the current administrators.
4. If none of the individuals listed here are still with the company, please contact Exostar Customer Support to report change and request a DocuSign change request form.
NOTE: The form is sent via email along with a case number to track the request.
5. Click View Documents in the received email. A pop-up displays with the DocuSign Change Request agreement. Check the box: I agree to do business electronically with Exostar LLC.
6. Review and complete the form. Include the Organization Name, Exostar ID and Organization ID.
NOTES:
– When you have an existing MAG account, ensure you include your existing user ID in the User ID field. Failure to do so may result in creation of a new account.
– If an existing Organization Administrator is still active and you are requesting a change, complete the form and include a letter on company letterhead. The letter must include: a statement about the replacement request for the current Admin, who the new Admin is, and the non-compliant account will no longer be accessed. The existing Admin accounts are deleted.
8. Complete the Authorization/Change Requestor section at the bottom of the form. Click Sign Here and complete document signing. Click Finish. The request routes to Exostar and is tracked via the case number.
NOTE: The form expires within three days of receipt. If you require assistance with form completion, contact Exostar Customer Support.
1. Login to MAG at https://portal.exostar.com.
2. Go to the My Account tab. Click the View Organization Details link.
3. Check the Organization Administrators section of this page to view the current administrators.
4. If none of the individuals listed here are still with the company, please contact Exostar Customer Support to report change and request a DocuSign change request form.
NOTE: The form is sent via email along with a case number to track the request.
5. Click View Documents in the received email. A pop-up displays with the DocuSign Change Request agreement. Check the box: I agree to do business electronically with Exostar LLC.
6. Review and complete the form. Include the Organization Name, Exostar ID and Organization ID.
NOTES:
– When you have an existing MAG account, ensure you include your existing user ID in the User ID field. Failure to do so may result in creation of a new account.
– If an existing Organization Administrator is still active and you are requesting a change, complete the form and include a letter on company letterhead. The letter must include: a statement about the replacement request for the current Admin, who the new Admin is, and the non-compliant account will no longer be accessed. The existing Admin accounts are deleted.
8. Complete the Authorization/Change Requestor section at the bottom of the form. Click Sign Here and complete document signing. Click Finish. The request routes to Exostar and is tracked via the case number.
NOTE: The form expires within three days of receipt. If you require assistance with form completion, contact Exostar Customer Support.
How do we update our company’s Dun and Bradstreet address information (company moved to a new physical address and/or has changed its name).
Exostar’s TPM application utilizes Dun and Bradstreet to pull in your company name and address information (fields marked with the D&B icon). If the information is incorrect, you should contact D&B and have the information updated. D&B information is updated in Exostar monthly. D&B Customer Service can be reached at 800-234-3867 or at www.dnb.com.
I am unable to complete the TPM Recertification process for my organization, why?
In order to complete the recertification process, you much be an administrator for your organization. If recertification needs to be completed, to verify your organization’s administrators:
1. Login to your MAG user account.
2. Select the My Account tab.
3. Select the View Organization Details link.
4. Locate the Organization Administrators section and the Application Administrators section and review the names provided.
1. Login to your MAG user account.
2. Select the My Account tab.
3. Select the View Organization Details link.
4. Locate the Organization Administrators section and the Application Administrators section and review the names provided.