General Information
Why is Lockheed Martin partnered with Exostar?
Lockheed Martin is partnered with Exostar to add a layer of security using a method called Two-Factor Authentication (2FA). As cyber attacks against the Aerospace and Defense industry continue to increase in frequency and sophistication, Lockheed Martin is focused on addressing risks associated with its supply chain. This affects all suppliers, including international suppliers, who access LMP2P via Exostar.
How does using Exostar benefit my company?
The benefits to Lockheed Martin suppliers include, but are not limited to:
– Exostar Managed Access Gateway (MAG) and Lockheed Martin security measures ensure protection of resources and intellectual assets, enabling you to conduct sensitive online transaction processing and secure access to information with confidence.
-A single consolidated portal (entry point), with one user ID and password for each user to collaborate with Lockheed Martin – and other Exostar partners – for supplier profile maintenance, purchase orders, time management, quality, corrective action, manufacturing and quality plans, source inspections, cage code and special process information, purchase order schedule management, reverse auctions and more.
– Organization Administrators control company user access and the user roles assigned to them.
No transaction fees regardless of the number of Lockheed Martin purchase orders received per year. Note – There is a nominal annual fee (per user account, annually) to purchase the required MAG 2FA credential.
– Exostar Managed Access Gateway (MAG) and Lockheed Martin security measures ensure protection of resources and intellectual assets, enabling you to conduct sensitive online transaction processing and secure access to information with confidence.
-A single consolidated portal (entry point), with one user ID and password for each user to collaborate with Lockheed Martin – and other Exostar partners – for supplier profile maintenance, purchase orders, time management, quality, corrective action, manufacturing and quality plans, source inspections, cage code and special process information, purchase order schedule management, reverse auctions and more.
– Organization Administrators control company user access and the user roles assigned to them.
No transaction fees regardless of the number of Lockheed Martin purchase orders received per year. Note – There is a nominal annual fee (per user account, annually) to purchase the required MAG 2FA credential.
What is Trading Partner Manager (TPM)?
Trading Partner Manager (TPM) is the system for Lockheed Martin where new vendor registration and recertification / general maintenance on existing Supplier/Vendor profiles is completed.
What is Managed Access Gateway (MAG)?
Managed Access Gateway (MAG) is Exostar’s Identity & Access Management product that also includes the Trading Partner Manager (TPM) modu,le and is where 2FA registration is completed and where Lockheed Martin applications may be accessed (e.g. LMP2P, PIM etc.)
What is Partner Information Manager (PIM)?
Partner Information Manager (PIM) is the system where DFARS/NIST and Cybersecurity surveys are completed.
How can I get help with Exostar products or processes (e.g. Managed Access Gateway (MAG) (including 2FA registration), Trading Partner Manager (TPM), or Partner Information Manager (PIM)?
Exostar Customer Service Support Monday through Friday
USA & World-Wide Phone: +1 703-793-7800
United Kingdom Phone: 0203 3007093
Australia: +61 2 8073 8383
Create an online case: NetSuite case management system
Exostar Chat: Available 6:00 AM – 6:00 PM EST
myexostar Support Site: Provides on-screen content, guides, FAQs, job aids, etc.
Please select the Contact Support button along the right-hand side of this page.
USA & World-Wide Phone: +1 703-793-7800
United Kingdom Phone: 0203 3007093
Australia: +61 2 8073 8383
Create an online case: NetSuite case management system
Exostar Chat: Available 6:00 AM – 6:00 PM EST
myexostar Support Site: Provides on-screen content, guides, FAQs, job aids, etc.
Please select the Contact Support button along the right-hand side of this page.
What Lockheed Martin applications require 2FA credentials?
– Lockheed Martine Procure to Pay (LMP2P)
– LM Fieldglass
– Schedule Management Module (SMM)
– Characteristic Accountability Verification (CAV)
– Field Quality Service Management (FQSM)
– LM eInvoicing
– Trading Partner Manager (TPM)
– LM Fieldglass
– Schedule Management Module (SMM)
– Characteristic Accountability Verification (CAV)
– Field Quality Service Management (FQSM)
– LM eInvoicing
– Trading Partner Manager (TPM)
If we already use Exostar to do business with other Aerospace & Defense companies, how do we get access to Lockheed Martin Procure to Pay (LMP2P)?
Lockheed Martin Procure to Pay (LMP2P) access is granted by invitation only. A Lockheed Martin procurement professional must initiate a request to you in order for your company to conduct business with Lockheed Martin.
Register with Exostar
TPM: The Organization Administrator who handled our company account is no longer with our company. How do we update our users on the account?
If you do not have a MAG account, contact Customer Support first. If you do have a MAG account:
1. Login to MAG at https://portal.exostar.com.
2. Go to the My Account tab. Click the View Organization Details link.
3. Check the Organization Administrators section of this page to view the current administrators. If none of the individuals listed are still with the company, contact Customer Support to report change and request a DocuSign change request form.
4. Click View Documents in the received email. A pop-up displays with the DocuSign Change Request agreement. Check the box: I agree to do business electronically with Exostar LLC.
5. Review and complete the form. Include the Organization Name, Exostar ID and Organization ID.
NOTES:
– When you have an existing MAG account, ensure you include your existing user ID in the User ID field. Failure to do so may result in creation of a new account.
– If an existing Organization Administrator is still active and you are requesting a change, complete the form and include a letter on company letterhead. The letter must include: a statement about the replacement request for the current Admin, who the new Admin is, and the non-compliant account will no longer be accessed. The existing Admin accounts are deleted.
6. Complete the Authorization/Change Requestor section at the bottom of the form. Click Sign Here and complete document signing. Click Finish. The request routes to Exostar and is tracked via the case number.
1. Login to MAG at https://portal.exostar.com.
2. Go to the My Account tab. Click the View Organization Details link.
3. Check the Organization Administrators section of this page to view the current administrators. If none of the individuals listed are still with the company, contact Customer Support to report change and request a DocuSign change request form.
4. Click View Documents in the received email. A pop-up displays with the DocuSign Change Request agreement. Check the box: I agree to do business electronically with Exostar LLC.
5. Review and complete the form. Include the Organization Name, Exostar ID and Organization ID.
NOTES:
– When you have an existing MAG account, ensure you include your existing user ID in the User ID field. Failure to do so may result in creation of a new account.
– If an existing Organization Administrator is still active and you are requesting a change, complete the form and include a letter on company letterhead. The letter must include: a statement about the replacement request for the current Admin, who the new Admin is, and the non-compliant account will no longer be accessed. The existing Admin accounts are deleted.
6. Complete the Authorization/Change Requestor section at the bottom of the form. Click Sign Here and complete document signing. Click Finish. The request routes to Exostar and is tracked via the case number.
TPM: How do we update our company’s Dun and Bradstreet address information (company moved to a new physical address and/or has changed its name).
Exostar’s TPM application utilizes Dun and Bradstreet to pull in your company name and address information (fields marked with the D&B icon). If the information is incorrect, you should contact D&B and have the information updated. D&B information is updated in Exostar monthly. D&B Customer Service can be reached at 800-234-3867 or at www.dnb.com.
TPM: I am unable to complete the TPM Recertification process for my organization, why?
In order to complete the recertification process, you much be an administrator for your organization. If recertification needs to be completed, to verify your organization’s administrators:
1. Login to your MAG user account.
2. Select the My Account tab.
3. Select the View Organization Details link.
4. Locate the Organization Administrators section and the Application Administrators section and review the names provided.
1. Login to your MAG user account.
2. Select the My Account tab.
3. Select the View Organization Details link.
4. Locate the Organization Administrators section and the Application Administrators section and review the names provided.
Lockheed Martin Procure to Pay (LMP2P)
LMP2P: I am unable to access Lockheed Martin Procure to Pay (LMP2P). What do I do?
If your organization already has a MAG account, but you need a user account, please work with the Organization Administrator in your company to have your user account created. To access the applications, request access from your Home dashboard. The Application Administrator from your company is responsible for approving your access. To look up the names of your company administrators:
1. Navigate to the My Account tab in MAG, click View Organization Details.
2. Scroll to the Application Administrators section and review the Application column to locate the correct Administrator.
1. Navigate to the My Account tab in MAG, click View Organization Details.
2. Scroll to the Application Administrators section and review the Application column to locate the correct Administrator.
LMP2P Application: Why am I unable to see my purchase order (PO)?
There are two possible reasons you are unable to see your purchase orders:
1. You do not have the order processor role.
2. You are logged into an account that is not associated to the vendor that had the PO issued.
Suppliers are responsible for managing their data. Org Admins are responsible for creating new users and App Admins are used to assign the correct roles. Please contact your Org and App Admins to ensure you are using the correct account for the associated vendor. Additional PO reference guides are available on the LMP2P Training Resources page.
1. You do not have the order processor role.
2. You are logged into an account that is not associated to the vendor that had the PO issued.
Suppliers are responsible for managing their data. Org Admins are responsible for creating new users and App Admins are used to assign the correct roles. Please contact your Org and App Admins to ensure you are using the correct account for the associated vendor. Additional PO reference guides are available on the LMP2P Training Resources page.
LMP2P: How do I contact Lockheed Martin P2P & Accounts Payable (AP) Help Desk?
Suppliers can continue to contact the LMP2P & AP Help Desk via an email to inquiries.supplier@lmco.com or submit a Service Central ticket by accessing the LMP2P Help Desk Request link located on the LMP2P Supplier Portal. Suppliers can self-help within the LM eInvoicing Application by checking invoice status, payment details and utilizing the multiple help documentation, training tools, and FAQ’s. They also have the option to create a help desk ticket through the LM eInvoicing ticketing tool that routes directly to the LMP2P Help Desk.
LMP2P Vendor Portal WEB Access – To gain access to the Vendor Portal, your organization must be registered in the Exostar MAG system, and you have a user account with an active 2FA credential. To access LMP2P:
1. Navigate to https://my.exostar.com/.
2. Click on MAG Login in upper right corner. Login with your Email Address or User ID and Password to open the MAG Dashboard.
3. Under the Applications section, click the Launch link on the tile titled Lockheed Martin Procure to Pay Service. The system then prompts for your 2FA. Once you input the OTP, you are taken you to the LMP2P Vendor Portal home page
4. Click the Accounts Payable link on the left navigation menu. Select item Email Inquiry Form. Complete the form and click Submit Inquiry.
LMP2P Vendor Portal WEB Access – To gain access to the Vendor Portal, your organization must be registered in the Exostar MAG system, and you have a user account with an active 2FA credential. To access LMP2P:
1. Navigate to https://my.exostar.com/.
2. Click on MAG Login in upper right corner. Login with your Email Address or User ID and Password to open the MAG Dashboard.
3. Under the Applications section, click the Launch link on the tile titled Lockheed Martin Procure to Pay Service. The system then prompts for your 2FA. Once you input the OTP, you are taken you to the LMP2P Vendor Portal home page
4. Click the Accounts Payable link on the left navigation menu. Select item Email Inquiry Form. Complete the form and click Submit Inquiry.
LM Fieldglass: Is this application available to all suppliers for invoicing?
The LM Fieldglass application is a cloud-based, subcontract labor invoicing system which offers Lockheed Martin businesses a solution for managing contingent labor and subcontracting resources. This tool replaces the Lockheed Martin Vendor Invoice Processor (VIP) system and is accessible through the portal or bookmark (requiring MAG login) for direct, secure access.It is not an invoicing tool for submitting invoices for purchase orders (non-subcontract labor) issued to our vendors.
The LM eInvoicing is used for all other purchase orders, which is available to authorized users from the Exostar MAG portal as an application.
The LM eInvoicing is used for all other purchase orders, which is available to authorized users from the Exostar MAG portal as an application.