What is browser capability for FIDO Security Keys?
The following browsers are supported:
– Google Chrome
– Microsoft Edge
– Firefox
– Safari
The following browsers are NOT supported:
– Internet Explorer
– Google Chrome
– Microsoft Edge
– Firefox
– Safari
The following browsers are NOT supported:
– Internet Explorer
What do I do if the Security Key option does not display in my browser?
This could mean the browser or system policy blocks WebAuthn/CTAP2 access, preventing FIDO from displaying. Confirm you are on
Chrome, Edge, or Firefox (latest 2 versions) and supported OS. Ensure key inserted before setup. If the Security Key option is still missing, work with IT/Security to verify WebAuthn/CTAP2 or USB/NFC are not restricted.
Chrome, Edge, or Firefox (latest 2 versions) and supported OS. Ensure key inserted before setup. If the Security Key option is still missing, work with IT/Security to verify WebAuthn/CTAP2 or USB/NFC are not restricted.
I’m receiving a PIN Not Set or Incorrect PIN error when I authenticate. What do I do?
This error could mean a PIN was not created during the initial set-up process OR too many failed attempts were made, thus locking the key. You may be re-prompted to set a PIN after repeated failures. If you are not prompted to set-up a new PIN or you lock your token, use the vendor utility (YubiKey Manager) to reset the PIN. After you reset the PIN, re-register the key and create a new PIN.
I’m receiving a Browser or Version Incompatibility error. What do I do?
This means you are using an outdated browser or have restricted WebAuthn support. To fix this, update your browser to the latest two versions of Chrome, Edge, FireFox, or Safari (16+). You must then restart the browser and ensure WebAuthn is enabled.