Access Requirements: For your own protection, and as an information safeguard, Certification Assistant is housed behind Exostar’s Managed Access Gateway (MAG) and requires a Phone-Based One-Time Password (OTP) without Proofing credential.
Already have a MAG account? If you already have a MAG account, simply select Launch from the Certification Assistant tile on the MAG Dashboard. If you are the first user in your organization to access the application, you are prompted to accept the Certification Assistant Terms and Conditions.
Step 1. Register for MAG Account
In order to access Certification Assistant, you must first receive an invitation from Exostar to access the application. Please note, if you are completing the organization registration, you are designated as your company’s MAG Organization Administrator. For information on this role, please see the Admin Resources page.
Exostar offers a quarterly MAG Administration Webinar that provides information and instructions on administrative responsibilities. Please see the MAG Webinars page for available dates and registration information.
2. Your browser displays a Get started with Exostar dialogue box. Click the Get Started button.
3. On the Complete the following information page, review the data for accuracy and input any missing fields. Select your Organization Headquarters Location from the country drop-down menu. Click Next.
A confirmation message will display your account registration details, along with further instructions sent via email for account activation.
Step 2. Activate MAG User Account
Once your organization registration is approved, you receive an email titled: Activate your Exostar Account, prompting you to complete the MAG account set-up process.
2. Click the Let’s Get Started button.
NOTE: The security questions option is no longer applicable or required.
3. Enter and re-enter a Password meeting the criteria listed on the screen. Click Next.
4. A confirmation message will display Your account is now active. Click Continue to open the MAG Dashboard.
Step 3. Purchase & Set-up Phone OTP
You must purchase and set-up a Phone-Based One Time Password (OTP) without Proofing credential. Please note, the following credentials are also acceptable:
- Phone-Based One-Time Password (OTP) with Proofing
- One Time Password Hardware Token with or without Proofing
- Federated Identity Service (FIS) Medium Level of Assurance (MLOA) Hardware or Software Certificates
2. On your MAG Dashboard in the My 2FA Credentials section, select the Get 2FA button to open Exostar’s Web Store.
3. Select Certification Assistant 2FA from the drop-down menu. Select the radio button for the desired product. Click Next.
4. Review your Primary Information and Billing Address, make any necessary edits. Click Next.
5. Select payment method and input payment information. Click Submit.
NOTE: Once you successfully place your order (with full payment), you can select to activate your license key from the confirmation screen or use the license key provided in the purchase confirmation email.
6. From your MAG Dashboard, in the My 2FA Credentials section, under the Have a license key?, click Enter it Here.
7. Enter your license key. Click Submit.
8. On the Activate your security methods page, click the Activate button in the Phone-based (One-Time Password) tile.
9. On the Set up phone one-time passcode page, enter and confirm your phone number (do not include parenthesis, dashes, etc.).
10. Select the desired radio button for Send text or Send voice. Click Next.
11. Enter the code you receive on your phone into the field provided on the screen. Click Next to complete the process.
NOTE: An additional Phone-based (One-Time Password) tile displays. To active a second phone number (recommended), click the Activate button and complete the same steps as shown above.
12. Click Finish to redirect to the MAG dashboard.
NOTE: Your Credential Strength should now display as Phone OTP in the My 2FA Credentials section.
Step 4. Access Certification Assistant
Once you complete the account activation process, you are redirected to the MAG dashboard. Certification Assistant is available from the My Applications section.
2. Locate the Certification Assistant tile, located in the Open Applications section of the MAG Dashboard. Click Launch.
NOTE: If the tile displays Inactive, you can still click the button to open the application. This is a known issue our Product Team is actively working to fix.
3. Select the phone number to which you want use to receive the OTP code. Choose the delivery method. Click Send to have the code sent to your phone.
4. You will receive the OTP code on your phone. Enter the code in the OTP code field. Click Next to open the application.
NOTE: Once you receive the code, it will be valid for the next two minutes. If the code expires, click Resend verification code.
5. If you are the first user to access the Certification Assistant application, accept the Certification Assistant Terms and Conditions.